Politique d’expédition

Processing Time

Orders are typically processed within 1–5 business days. During periods of high demand, holidays, or promotional events, processing times may be extended. Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Estimated Delivery Times

We offer free standard shipping on all orders.

Estimated delivery times vary depending on the destination and carrier conditions. Most orders arrive within 7–20 business days after shipment, though some deliveries may take longer due to customs processing, carrier delays, or high shipping volumes.

Please note that delivery times are estimates and are not guaranteed.

Order Tracking

Once your order has been processed and shipped, tracking updates may take 24–72 hours to appear depending on the carrier. Customers can check the latest shipping updates anytime on our “Track Your Order” page directly on our website.

Delayed, Lost, or Stuck Packages

Shipping delays may occasionally occur due to factors outside our control, including customs inspections, weather conditions, carrier disruptions, or high seasonal demand.

If your package appears significantly delayed or lost, please contact us at info@wellytoys.com and our team will gladly assist you.

Customs & Import Duties

International orders may be subject to customs fees, taxes, or import duties imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.

Incorrect Shipping Information

Please ensure your shipping information is accurate before placing your order. We are not responsible for packages delivered to incorrect addresses provided at checkout.